Everything you need to know before working with us

The first step is a discovery call. You can book one through our contact page or by emailing [email protected]. During that call we discuss your subject, angle and goals. Within 48 hours you receive a written scope proposal that includes a detailed timeline, transparent pricing and deliverables. Once you approve the proposal and submit the deposit (if applicable), we begin work on the agreed start date.

Timelines depend on project complexity. An editorial piece or op-ed generally takes one to two weeks. A focused single-subject investigation runs two to four weeks. Document-heavy, multi-source projects may require six to eight weeks. Podcast episodes are typically delivered within ten business days of the recording session. We always provide a timeline estimate in our scope proposal before any commitment.

Yes. While our 85 m² workspace and 12 m² recording booth are located in Toronto's Kensington Market, we regularly work with clients across Canada and internationally. Investigative research, editorial writing and fact-checking are conducted remotely as a matter of course. For podcast production that requires in-studio recording, we can arrange sessions at our Spadina Avenue facility or use professional remote recording tools. Visit our about page to learn more about the studio.

The discovery call is a 30-minute conversation where we learn about your project, subject matter and intended audience. We discuss the angle, any existing research or documentation you have, and the format you envision for the final deliverable. There is no charge for the discovery call. Afterwards, we prepare a scope proposal that outlines the work, timeline, pricing and terms. You can review our full range of offerings on the services page.

Absolutely. Editorial independence is a foundational principle at Seideldexa. We do not accept conditions that compromise the accuracy or integrity of our work. Clients may review drafts for factual accuracy and request revisions, but the editorial direction, sourcing decisions and conclusions remain under our control. This principle is written into every project agreement and reflected in our terms of service.

Written deliverables are provided in the format you prefer, typically DOCX, PDF or plain text. We can also deliver formatted HTML or CMS-ready copy if needed. Podcast and audio files are delivered as broadcast-ready WAV or MP3, with separate stems (voice, music, effects) available on request. Specific format requirements should be discussed during the discovery call.

Where agreed in the project scope, we provide raw materials including interview transcripts, document collections and research notes. For investigative work, raw materials are delivered alongside the final piece. Source-identifying information may be redacted where source protection agreements are in place. Access terms are specified in your project agreement and governed by our terms of service.

All project files, including raw recordings, drafts and final deliverables, are archived on our secure local infrastructure for 24 months from the project completion date. During that period you may request additional copies or alternative formats at no charge. After 24 months, files are securely deleted unless you request an extension. Our data handling practices are described in full in the privacy policy.

Podcast clients receive the final mixed and mastered episode file in WAV and MP3, episode metadata (title, description, chapter markers), and a transcript. If your project includes series launch packages, we also provide podcast artwork templates and RSS feed configuration documentation. Raw session recordings from our 12 m² recording booth are available on request and remain in our archive for 24 months.

We accept Interac e-Transfer, wire transfer and cheque. All payments are in Canadian dollars (CAD). Credit card payments are not currently available. For international clients, wire transfer is the preferred method. Payment instructions are included on every invoice we issue.

For registered business clients (B2B), our standard payment terms are Net 30 from the invoice date. This applies to the balance after any required deposit. We issue detailed invoices upon project completion or at agreed milestones for larger engagements. Overdue payments are subject to the terms outlined in our terms of service.

A 30% deposit is required for projects with a total value over $2,000 CAD. The deposit is due before work begins and is applied toward the final invoice. For projects under $2,000 CAD, no deposit is required and the full amount is invoiced upon completion. Deposit requirements are clearly stated in the scope proposal you receive after the discovery call.

You may cancel any project free of charge up to 7 business days before the agreed start date. If you cancel with less than 7 business days notice, the 30% deposit (if applicable) is non-refundable as it covers planning, scheduling and resource allocation already undertaken. Once work has started, cancellation terms are governed by the milestone structure in your project agreement. Full details are in our terms of service.

All prices quoted on our website and in scope proposals include 13% HST (Harmonized Sales Tax, Ontario). Seideldexa Inc. is a registered HST collector (HST 725891403RT0001). HST is itemized separately on all invoices for clients who require it for their own tax filings. Non-Canadian clients may be exempt from HST depending on their jurisdiction and the nature of the services provided.